reservations & customer service FAQ's

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To make a new reservation for a group of 10 or more persons for a group package you like, please click here to submit a new request. 

When you submit your request for a group quote, your account manager will provide you with options to customize your group as listed below.

1. Upgrade Options: If available we will offer you the chance to upgrade components of your vacation package.

2. Optional Travel Extras: We will recommend our most popular Travel Extras for you to add to your vacation package; including sightseeing, theater and much more!

3. Extending Your Stay: You may extend your hotel, car rental, and/or return flight to maximize your vacation.

Our friendly reservations staff is standing by to customize your vacation for you and answer any questions you may have. Request a quote here

We have transitioned our call center to online only . We can help you with problems and can also make the reservation for you via our online communication. Many of your questions can be answered here in the FAQ section of our web site. However if you have additional questions you send them to us via contact us form. 

Upon confirmation, our Reservation's department is available to assist you by phone 8:30am - 5:00pm EST Time Monday through Friday, during or after your trip. Or you can send an email anytime. Should you have any questions during your trip regarding your hotel you can contact one of our representatives at the number provided in your documents.