PAYMENTS, CHANGES & CANCELLATIONS FAQ's

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 By entering your credit card and submitting your request you are requesting non-refundable travel reservations, agreeing to all Terms and Conditions, and guaranteeing full payment. No reservation will be processed without complete credit card information. Charges will not be processed to your credit card until the requested services are confirmed. 

For your convenience, infinity accepts the following credit cards: Visa, MasterCard, American Express and Discover. We can also accept Cashier Checks on telephone orders. 

 Yes, we do accept debit cards. Even though your debit card may display a credit card logo such as Visa or Mastercard, it is treated differently by your bank. The debit card will have a daily limit that may not cover the cost of your purchase. We will process your booking on your debit card; if the transaction is declined by your back, we will contact you requesting an alternative payment method, typically a credit card. 

 Government and banking industry regulations require you to notify your bank of errors within 60 days of receiving your bank statement. Contact your bank for their procedures. Your bank is then responsible for reviewing the error. 

 When submitting your payment online, the credit card holder must be one of the passengers. Also note that your name must match the name on your passport. 

Your group account manager will advise you if your payment has been processed.  If there is an issue with your payment, your account manager will contact you with information on how to resolve the issue.  Once your booking has been confirmed, you can view your reservation online by clicking My Account at the top right of every page. Once the payment has been processed, the balance will show as zero. 

 Yes, you can up to 60 days of your date of departure. You may contact your account manager. 

Should you discover a mistake on your reservation, please contact your account manager immediately. Regretfully we are not able to make some changes to a reservation without charging a fee once the booking has been confirmed. Please verify all your information prior to submitting your reservation. 

 Should you have to cancel your reservation contact us immediately by email. Regretfully some reservations are non-refundable once they have been submitted or  may incur a penalty for cancellations.